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Technical Support

Information to get the job done right. Technical information can be confusing. A dedicated product specialist is available to help with installation questions, proper sizing, codes, and solutions to venting problems. DuraVent's knowledgeable staff have the resources and knowledge to resolve questions about a product or installation, and will take the extra step to give an accurate response. If you are an authorized DuraPro dealer, one of your benefits is priority technical assistance when using the DuraPro tech assist phone number given to you on your new-member letter.

Before calling, check the company's literature library to see if your question can be answered there. Publications are available for immediate viewing at Click on 'Support' then 'Literature' to download literature as a pdf that can be saved on your computer or printed out.

Technical and Engineering Support:

Residential Product Technical Support
(All-Fuel, Stovepipe, Pellets, Relining, DirectVent, Gas, and PolyPro)
Monday – Friday, 7am – 4pm Pacific
Tel: 800-835-4429
Fax: 707-446-4740

Commercial Product Technical Support
(Special Gas Vent, Pressure Stack, Grease Duct)
Monday – Friday, 8am – 5pm Eastern

Working out the details
Every project is different. Each has its own specifications, and constraints. DuraVent's Engineering Department services the needs of customers with unique requirements.

OEM Design
DuraVent also designs and manufactures custom parts for companies requiring venting goods specific to their products. Contact us for more information.

Commercial Applications
Commercial projects may require custom parts and unique system design. Personalized system design services offer comprehensive CAD submittal drawings and a complete bill of materials needed.

Many commercial applications require large diameter systems due to a unit's size and output. There may be specific alloy requirements or adapters. DuraVent has the experience, talent and equipment to fabricate parts for most commercial venting systems.

Our Design Submittal Sheet will allow our engineers to design exactly what you need for your specific job.